Station Supervisor

Full command center and incident management access

Disruption Agent (L1)

Incident triage, passenger recovery, case management

Senior Agent (L2)

Escalated incidents, approval workflows, compensation

Claims Officer

EU261 claims processing and compensation workspace

Accommodation Coordinator

Partner operations and resource allocation

Partner User

External partner offer response and SLA tracking

NOC Controller

Network operations, reporting dashboard, crisis management

Auditor

Read-only compliance and reporting access